Ramayana Import & Export

Ramayana Import & Export operates in international bulk export transactions. Due to the nature of international trade and customized export orders, this Refund and Cancellation Policy outlines the applicable conditions.

1. Order Cancellation

Once an export order has been confirmed and processing has begun, the order cannot be cancelled.

Orders may only be cancelled before procurement, processing, and packaging activities have started.

2. Advance Payment Policy

As per company policy, 60% – 80% advance payment is required before order processing.

This advance payment is used for:

• Raw material procurement

• Processing and grading

• Packaging preparation

• Export documentation

Therefore, advance payments are generally non-refundable once production or procurement begins.

3. Refund Conditions

Refunds may only be considered under the following circumstances:

• Order cancellation before processing begins

• Inability of the company to fulfill the order due to unforeseen circumstances

Any approved refund will be processed through the original payment method within a reasonable timeframe.

4. Product Quality Disputes

All products are inspected and packed according to international export standards.

Buyers are encouraged to appoint third-party inspection agencies such as SGS, Bureau Veritas, or Cotecna before shipment if they require independent verification.

Once goods are shipped and documents are released, the company will not be responsible for claims related to handling, storage, or customs issues at the destination.

5. Contact for Disputes

Any concerns regarding orders, cancellation requests, or payment issues must be communicated to Ramayana Import & Export through official communication channels.